How to Pay – E2open Carrier Marketplace

Accepted payment methods

Payments are made by credit card or bank transfer (ACH). E2open also offers an invoice option for orders of $9,600 or more.
Checks are not accepted.

Checkout

On the checkout screen, you will be asked for your billing information. Please ensure that this information matches your bank or credit card information as you may get an error message otherwise.
Once that information is filled out, click the button marked “continue.”
The next screen will have order information such as subtotals, taxes, and the final total. Once confirmed, proceed to select the payment method.

Credit card instructions

To use a credit card, follow these steps:

Select “Credit Card.”
Input credit card information. (Accepted credit cards are American Express, Discover, MasterCard, and Visa.)
Click the button marked “Place Order.”
Once the order is complete, a confirmation page will appear.
A confirmation email will also be sent to the email listed in the billing address.

ACH instructions

To use ACH, follow these steps:

Select “ACH Bank Payment.”
Click the button marked “ACH Bank Payment.”
A pop-up will appear after clicking this button.
Terms and conditions will need to be accepted before continuing to the next step.
- Please note that e2open (through its wholly-owned subsidiary, BluJay Solutions, Inc.) uses Stripe for the ACH payment gateway.
Select your bank or financial institution and connect the account.
Pay for your order in that same screen.
Once the order is complete, a confirmation page will appear.
A confirmation email will also be sent to the email listed in the billing address.

Invoices for orders of $9,600 or more

For orders of $9,600 or more, an invoice payment option is available.

Select “Invoice.”
An invoice will be emailed to the email address listed on the billing information.
The invoice will include payment instructions and the bank account and routing numbers.
- The bank account information is unique to your User Account in the Marketplace Portal. Do not send payments to any other e2open/BluJay Solutions bank accounts as this may delay processing of your order. All payments must be in US Dollars in the full amount due. If sending internationally, please ensure to send with “our” transfer fees option to ensure full payment amount is received.
A confirmation email will be sent after the funds have been processed.

Paying for an order that is “pending payment”

Log in to the e2open Carrier Marketplace.
Go to “My Account” in the top right corner.
Select “Orders.”
Click the “Pay” link on the right-hand side of the order box.
Follow the checkout process for your preferred payment method.